Privacy policy
1. Data controller
The website cannago.ch is operated by Culture Vibes under the Cannago trading name.
We attach great importance to protecting your personal data and undertake to process it in accordance with applicable Swiss legislation, particularly the Federal Act on Data Protection (FADP).
The full legal identity of the operator, who is responsible for processing personal data, is available in our legal notice, accessible from our website.
Address: Rue de Genève 84, 1225 Chêne-Bourg, Switzerland
Email: info@cannago.ch
2. Personal data collected
When you use our website and when we process orders, we may collect the following personal data:
- First and last name
- Email address and telephone number
- Billing and delivery address
- Order and purchase information
- Data necessary to process payments
- Communications exchanged with our customer service team
- Technical browsing data, including the IP address, browser type and information about the device used
- Communication and privacy preferences, where provided
We take care to limit data collection to what is necessary for the purposes described in this policy.
3. Use of personal data
The personal data collected is used in particular to:
- Process, prepare and dispatch your orders
- Manage payments, returns and refunds
- Communicate with you about your purchases
- Respond to requests sent to our customer service team
- Comply with our legal, tax and accounting obligations
- Ensure the security and proper operation of the website
- Prevent fraud and misuse
- Improve the user experience and our store's performance
- Carry out statistical analyses and marketing activities where permitted by applicable law
We use your personal data only for specific purposes and in accordance with applicable law.
4. Disclosure of data to service providers
Certain personal data may be shared with external service providers where necessary to operate our store and provide our services, particularly for:
- Store hosting and management: Shopify
- Payment processing: payment providers offered during checkout
- Order delivery: in particular Swiss Post
- Communications: email and newsletter services
- Administration: accounting and administrative services
- Analytics and marketing: statistical and advertising tools, where used
These providers process the data as part of their respective tasks and in accordance with applicable legal requirements.
Data transfers abroad
Some providers, particularly Shopify, may process personal data outside Switzerland, including in Ireland, Canada and the United States.
Where data is transferred abroad, we ensure compliance with applicable data protection requirements, particularly regarding the level of protection in the recipient country and appropriate safeguards where necessary.
5. Payments
Electronic payments, including TWINT payments, are processed by the payment providers offered at checkout.
For bank transfers, we use the information accompanying the payment, including the payer’s name, the amount and the transfer reference, to identify the payment and match it to the order.
The processing of payment information by the providers concerned is subject to their terms and privacy policies.
6. Newsletter and marketing communications
If you subscribe to our newsletter, your email address may be used to send you information about Cannago, our products, new releases and commercial offers.
These communications are sent in accordance with applicable legal requirements.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
Unsubscribing from marketing communications does not prevent us from sending messages necessary to process your orders.
7. Cookies and similar technologies
Our website uses cookies and similar technologies to ensure it operates correctly and to improve your browsing experience.
Some cookies are necessary for the store to operate, particularly to:
- Manage the cart and orders
- Ensure website security
- Facilitate navigation
- Remember certain preferences
Other cookies may be used for statistical, analytical or marketing purposes in accordance with applicable legal requirements and, where necessary, with your consent.
You can manage your cookie preferences using the settings available on the website, where provided, as well as in your browser.
Disabling certain cookies may affect some features of our store.
8. Data retention period
Personal data is retained only for as long as necessary for the purposes for which it was collected, particularly to process orders, manage customer relationships and comply with our legal obligations.
Certain transaction data and accounting records may be retained for 10 years, in accordance with applicable Swiss legal obligations.
Once the retention periods have expired, data is deleted or anonymised, subject to legal obligations and any legitimate grounds justifying its retention.
9. Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or unauthorised disclosure.
We strive to maintain a level of security appropriate to the nature of the data processed.
Despite these measures, no electronic transmission or storage method can guarantee absolute security.
10. Your rights
Under applicable data protection legislation, you have certain rights regarding your personal data.
Subject to the conditions provided by law, you may in particular:
- Request access to your personal data
- Request the correction of inaccurate data
- Request the deletion of certain data
- Object to certain processing activities
- Withdraw your consent where processing is based on it
- Request the delivery or transfer of certain data where the legal conditions are met
The exercise of these rights may be subject to restrictions under applicable law, particularly where a legal obligation requires certain information to be retained.
For any request concerning your personal data, you can contact us at:
We will review your request in accordance with applicable law.
11. Protection of minors
Purchases on the Cannago website are restricted to people aged 18 or over.
We do not wish to knowingly collect personal data concerning people who do not meet the age requirements to make a purchase on our website.
If we discover that data has been collected in breach of these requirements, we will take appropriate measures in accordance with applicable law.
12. Changes to the privacy policy
Cannago reserves the right to amend this privacy policy to reflect changes in its services, practices or applicable legislation.
Any changes will be published on this page.
The updated version takes effect upon publication, subject to applicable legal requirements.
We invite you to check this page regularly to stay informed about how your personal data is processed.
13. Contact
Culture Vibes — Cannago
Rue de Genève 84
1225 Chêne-Bourg
Switzerland
Email: info@cannago.ch