Frequently Asked Questions
Is CBD legal in Switzerland?
Is CBD legal in Switzerland?
Yes. In Switzerland, a hemp-based product can be sold to adults if its THC content remains below 1%. Above this threshold, different rules apply. Cannago only sells products below this limit, to people aged 18 and over, and only delivers within Switzerland. It is not a medicine: we make no claims about health effects.
What is the minimum age?
What is the minimum age?
18+. The sale of flowers, resin and oils is restricted to adults, both on this website and at points of sale. A pop-up reminds visitors when they enter. Cannago is not intended for minors and will not deliver an order to a minor.
Do the products contain THC?
Do the products contain THC?
Yes, trace amounts. All our products remain below 1% THC, in accordance with Swiss law. The exact percentage is listed on each product page. We do not sell anything above this threshold, and we do not ship outside Switzerland.
Where do you deliver?
Where do you deliver?
Throughout Switzerland. Not in France or the rest of the EU. The item is shipped once payment has been received, via TWINT or bank transfer. Shipping is free on orders of CHF 65 or more. The tracking number is sent by email after dispatch.
How do I pay?
How do I pay?
By TWINT or bank transfer. You can choose your payment method when placing your order. Your order will be shipped once payment has been received. We currently don’t accept card payments on our website.
How can I track my order?
How can I track my order?
After payment, a confirmation email is sent. Tracking details are in that email and on the Track my order page. If you don’t receive anything within a few days, contact us via the Contact page with your order number.
Does CBD treat anything?
Does CBD treat anything?
No. Cannago does not present its products as treatments. We don’t talk about sleep, stress, pain, or illness. You choose a flower or an oil, not an effect. For health-related questions, you should see a doctor, not read a product page.
How are the products prepared?
How are the products prepared?
The flowers are cleaned by hand. The branches and leaves are removed, leaving only the flower. The oils and resins follow the same principle: nothing is added. Each batch is tracked so we know where it comes from.
CBD and THC: what’s the difference?
CBD and THC: what’s the difference?
THC is the compound subject to a legal limit in Switzerland. CBD is not THC. Our flowers and oils contain less than 1% THC, and this level is listed on the product sheet. We do not sell anything above this threshold, and we do not ship outside Switzerland.
Where can I find Cannago in stores?
Where can I find Cannago in stores?
Cannago can be ordered on this website, with delivery in Switzerland. It is also available in stores, tobacconists, grocery stores, kiosks and gas stations in several cities. These outlets do not deliver: you need to go there in person.